Refund Policy
1. Eligibility for Refunds
Refunds are only available for products that are returned in their original condition within 2 days of purchase. Items must be unused and in their original packaging.
2. Refund Process
To request a refund, please contact our customer support team at help.booksbites@gmail.com with your order details. Once your request is approved, you will receive instructions on how to return the item.
3. Refund Timeframe
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, refunds will be processed within 4 days and credited to the original payment method or the beneficiary’s bank account.
4. Exchanges
We only replace items if they are defective or damaged. In case of an exchange request, we will initiate the process within 3 days, and the replacement item will be delivered within 7 days.
Return Policy
1. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. Items that are damaged due to misuse will not be accepted.
2. Return Process
To initiate a return, please contact our customer support team within 2 days of receiving your item. You will be provided with return instructions and the necessary shipping details.
3. Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Return Timeframe
If your return is approved, your replacement item will be shipped within 2 days and delivered within 4 days.
Contact Information
For any questions regarding our return and refund policy, please contact us at
help.booksbites@gmail.com.